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Our attention to detail will help you to increase revenue, save you time and effort, strengthen your reputation, and endear your clients.

Real person communication

At Bridgeway, we uphold a commitment to treating your families with the same care and attention as if they were our own. We prioritize direct, personalized communication with your families, eliminating the need for you to act as intermediaries.

Traditional billing services often result in a cumbersome process where families direct billing-related inquiries to the program, which then relays them to the billing company before passing the response back to the family. This inefficiency underscores the importance of our approach. Bridgeway professionals engage directly with families from pre-admission through post-discharge, enhancing the overall experience and allowing your staff to focus on their core mission of providing exceptional care. This streamlined approach not only reflects positively on your program but also enhances efficiency and client satisfaction.

Persistence, passion, and expertise

At Bridgeway, our team of insurance experts undergoes rigorous training and possesses extensive experience in navigating the complexities of insurance billing. We prioritize attention to detail, recognizing that it's the key to maximizing payment outcomes for our clients. Our professionals are characterized by their persistence and tenacity, relentlessly advocating for every day and every dollar owed. By maintaining small caseloads, we ensure that each client receives the dedicated time and attention necessary for success.

We not only possess a deep understanding of the law but also adhere diligently to best practices and employ proprietary techniques honed through years of experience. Moreover, we prioritize cultivating relationships of trust with insurance providers and case managers, fostering a collaborative environment that ultimately benefits our clients. The end result is not only increased financial assistance for clients but also significantly higher revenue generation for your program.

Full service support

Some other insurance billers submit billing, while some manage appeals once a denial has been issued.  Few do both, and no others do it as well as us.


In navigating the intricacies of the utilization review process, we draw upon our extensive experience in the field and intimate familiarity with the behavioral health and substance use treatment landscape. Our team possesses firsthand knowledge, gained through years of active involvement, allowing us to anticipate challenges and optimize outcomes effectively. Additionally, we leverage comprehensive data analysis to inform our strategies, ensuring efficient and successful utilization review management tailored to the specific needs of your clients.

Our claims team is dedicated to advocating for your clients with the same level of care and attention as if they were our own family members. We meticulously analyze data and thoroughly review each claim to identify opportunities for optimization. Through strategic appeals and negotiations, we tirelessly work to maximize claim payouts, ensuring that your clients receive the financial support they deserve.

Our appeals team excels in crafting comprehensive and persuasive written appeals, leveraging our expertise in case law, regulations, and industry best practices to maximize your chances of success. Additionally, our fees are substantially discounted due to our exclusive contracts with treatment facilities, ensuring cost-effective solutions for our clients.

Bridgeway Billing offers comprehensive consulting services designed to optimize your practice's financial performance and streamline your revenue cycle management. Our expert consultants provide personalized strategies and insights to enhance billing efficiency, compliance, and overall profitability.

Included services:

  • Claims

  • Claim appeals

  • Verification of benefits

  • Direct communication with clients and/or named insurance holders

  • Access to database

  • Data Analytics

  • Onboarding training in:

    • Admissions

    • Accounting

    • Clinical

  • Payer Demographic Updates (for out-of-network insurance)

  • EFT enrollment

  • Claim analysis

  • Third-party price/rate negotiations

  • ERA enrollment

  • Claim under payment appeals

  • Utilization review

  • Appeal coordination

  • Single-case agreement negotiations

  • Medical records requests

  • Compliance monitoring

  • Clinical audits

  • Insurance audit support

  • Blacklisting appeals

  • Consultation

    • Annual training

    • Accounting

    • Clinical

    • Admissions

    • Document review

Separate services:

  • Accounts receivable

  • Written appeal - flat rate 

  • ​Retro authorization for outside client

  • Initial credentialing

  • ​Re-credentialing​
  • Fee for service billing
Data Analytics

At the core of our service offering is our custom data analytics, provided as a standard feature across all programs. Through advanced data analysis techniques, we transform your insurance data into actionable insights, offering clarity on various metrics such as average daily payments, denial reasons, and comparisons against industry averages. Leveraging this comprehensive understanding, we employ our data analytics to optimize reimbursement rates and utilization review outcomes effectively. Our user-friendly interface makes accessing and interpreting this data seamless, ensuring a straightforward and efficient experience for our clients.

We focus on the important details, required to maximize payment.

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